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	<title>Comments on: Training on Empathy is key to great customer service</title>
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	<link>http://www.adriliavpedersen.com/blog/empathy-is-key/</link>
	<description>Adrilia Pedersen Wellness - Plant Spirit Medicine Healing for Body, Mind, &#38; Spirit</description>
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		<title>By: Adrilia</title>
		<link>http://www.adriliavpedersen.com/blog/empathy-is-key/comment-page-1/#comment-3</link>
		<dc:creator>Adrilia</dc:creator>
		<pubDate>Tue, 18 Nov 2008 14:59:33 +0000</pubDate>
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		<description>Thank you, Omar, for your comment. It is true that customers have to be cultivated -- that&#039;s a great word. Makes one think of watering, tending, caring, supporting -- a process over time and a commitment to being a more authentic person. Nicely put!</description>
		<content:encoded><![CDATA[<p>Thank you, Omar, for your comment. It is true that customers have to be cultivated &#8212; that&#8217;s a great word. Makes one think of watering, tending, caring, supporting &#8212; a process over time and a commitment to being a more authentic person. Nicely put!</p>
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		<title>By: Omar</title>
		<link>http://www.adriliavpedersen.com/blog/empathy-is-key/comment-page-1/#comment-2</link>
		<dc:creator>Omar</dc:creator>
		<pubDate>Mon, 17 Nov 2008 20:28:34 +0000</pubDate>
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		<description>This is a great article.  Having spent plenty of time in customer service, I can agree that empathy is one of the most important parts of cultivating, and keeping customers.</description>
		<content:encoded><![CDATA[<p>This is a great article.  Having spent plenty of time in customer service, I can agree that empathy is one of the most important parts of cultivating, and keeping customers.</p>
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