Author Archive
Training on Empathy is key to great customer service
Posted by Adrilia at 18 August, 2008 7:13 am2
Great customer service is in the details; those nuances, extra touches that delight customers and cause them to remember us in a great way. Often, businesses don’t train their teams on these nuances because they figure reps either have a way of connecting with a customer, or they don’t. But, just as great leaders and athletes are [...]
