Archive for February, 2009

  We were in upstate New York at a retreat center – without television. Somebody set up a computer so we could watch the Inauguration. In between classes, we had time to watch THE speech and not much else. You know how a great presenter can deliver the same message and yet have it mean different things [...]

  Last week, I visited a beautiful spa in Mexico. That’s another reason why I like spas: they offer staff huge opportunities to excel in customer service.  Think about it: When people go to a spa they’re open — they’re after a positive experience. If you meet that openness with a staff well-versed in building relationships and providing excellent customer service, you’ve got a sure [...]

I’m not likely to ever forget what happened last night. As we walked back to our room after dinner, two Caesars Palace employees asked if we wanted to see Elton John and handed us two tickets to sit on the upper deck. They said “You gotta go now,” which meant just as we were … [...]