Archive for January, 2009

Customer Service, Empathy & Resetting the Clock

Posted by Adrilia at 27 January, 2009 11:51 am

Last week I had a chance to reset my clock. I spent time with a group in upstate New York, training, learning, sharing, walking out in nature, sitting by the fire … yes, in the snow and below-zero weather. It was fantastic!  In my training work with customer service staff I focus on the more practical aspects of the [...]

Business, Life, Nature: Finding the Inspiration

Posted by Adrilia at 6 January, 2009 6:11 pm

Artists, entrepreneurs, bloggers, business owners, writers get their inspiration in all sorts of ways: in the shower, meditating, running, walking the dog, swimming, reading, from teachers, mentors, movies. I’m sure I’ve missed some; feel free to remind me.  More and more I’m finding inspiration in Nature. Months ago, a robin made a nest on the eaves outside our home. When the birds left, the [...]