Archive for October, 2008

We dined out this weekend. Great food; “blah” service. Our server was polite, but everything she said came out as if scripted, inauthentic. She greeted all our comments with one word: “fantastic”. I finally figured out why this bothered me — she had no empathy.  At one point she asked about the salad. I told her the salad wasn’t that great but the wine was very good. To this, [...]

Imagine. It’s your free afternoon. You are going to the spa. The receptionist calls you two hours ahead of your appointment and says they look forward to seeing you. She tells you to call as you are getting there if you have trouble finding them.  She asks what you would like to drink upon arrival and gives you options.   [...]

Each of us comes into our life with a set of skills, gifts and qualities unique and specific to us. All of us want to be successful. As I finished posting my recent article on success, I thought again about what it feels for me to be truly successful. And for me, that feeling is [...]

Being all things to all people … except perhaps your true Self to you. It’s part of every woman’s dilemma, and even more so now with so many choices, such an accelerated pace of life, so many expectations and opportunities. We hear our calling, the call of our purpose. We are mothers, lovers, partners, daughters, [...]

Today is Blog Action Day. A day to give back. Bloggers were asked to dedicate our articles to the issue of poverty. So instead of writing about customer service, training or success, today I’m doing my part to bring attention to this world-wide challenge. We are all incredibly rich in this country. Most of us have food and water and live [...]

Generally when we have an image of our success we think about money, paying bills easily, prestige, travel, maybe acquiring something we’ve wanted a long time. But in reality when we think about success and about these things we are after a feeling. That feeling is what we’re really going for. What’s the feeling you want to have when [...]

Tim Ferris’ recent blog entry  got my interest.  His statement ”The Sky is Falling” captures our current economic environment and makes me think about being grateful. Strange? Not really.   An attitude of gratitude is one of the greatest gifts we can give ourselves especially in difficult times. It’s really a matter of focus. Being grateful immediately shifts our awareness towards bigger, more [...]

As a trainer and motivator, I’m fascinated by the impact people have on their work environment, their peers, on those closest to them. This weekend I watched a bit of The Players Golf Championship. Beautiful day, great players but, frankly it was a bit … dare I say it? Boring.  I surprised myself saying “Ohh, no [...]